Fly FAQ's

You got questions, we got answers



What is covered under Fly’s warranty?

Where do I ship my return/exchange?

When will my credit card be refunded?

What about Canadian or International returns?

When will my order be shipped?

Do you ship to P.O. boxes or APO/FPO addresses?

Do you ship internationally?


What's the status of my order?

Why did you call or e-mail me to verify my order?

How do I know that my order has been shipped?


Can I get replacement lenses for my sunglasses? Which styles are they available for?

The Main image or the thumbnail shows a color I want, but I can't order it. Why show it

How should I clean my sunglasses?

How do I read the frame measurements?

What kind of UV protection does Black Flys offer?

How should I clean my goggles?


I bought your product on eBay, is it authentic?

Where is the nearest store near me?

Why can't I select the color and lens combination I want?

What is your privacy policy?

Is my personal and credit card information safe on your website?